Shipping policy

Shipping Policy – Salón Boricua Creative Group, LLC

Last modified: Mar 15, 2025

 

Shipping

We ship by mail to Puerto Rico and the United States. We offer Free Shipping for orders in Puerto Rico and the United States, when applicable. The cost for international shipments are calculated during the 'checkout' depending on your country.

Orders received are processed during business days. Once the order has been sent, you will receive a confirmation number (tracking number) by email along with a link to know the estimated delivery day and the status of the package. The update of the "status" will depend on the information available on the US Postal Service web platform. For more information please visit our Terms and Conditions for Online Sales: https://www.salonboricua.com/pages/terms-and-conditions.

Order Status

Once we have sent the order you will receive a confirmation by email. This email will include a tracking number. If you have any questions or concerns about the status of your order, you can write to us at info@salonboricua.com

 

Incorrect Address

If you entered the wrong address when checking out, please write immediately by replying to the confirmation email from the email used to place the order. We will do our best to update the shipping address on your order prior to shipping.

 

What if the order is already on its way?

Once the order has been shipped, we have no control over it. The package would be in the possession of the US Postal Service. You can check the status of your order through the tracking number sent in the shipping confirmation email.

Most of the time the packages are returned to our mailbox if they have not been delivered (for example if the address was incorrect). Once we receive the order we will communicate via email to confirm the correct address and resend it as soon as possible. This process could cause additional delays in the estimated delivery date.

If you sent the order to a previous address and currently have mail forwarding service with the US Postal Service, it should be forwarded to the new address. However, we are not responsible for this internal process. Please contact USPS with any questions or concerns about their services.

Lost orders

Our shipments are handled by the US Postal Service. Once the order is delivered to the post office, it is in the possession of the USPS. You can track your order with the tracking number sent by email. 

In unusual cases where your order has been lost in transit, please email us at info@salonboricua.com so we can file an investigation.

Returns

Salón Boricua does not accept returns. Returned orders generate over 4 billion pounds of trash annually in the United States alone.

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